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Evidence Guide: CPPREP4142 - Promote property management products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPREP4142 - Promote property management products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Optimise relationships within the agency.

  1. Analyse and report on relationship between property management and other agency activities.
Analyse and report on relationship between property management and other agency activities.

Completed
Date:

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Identify and document communication gaps within agency.

Completed
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Develop strategies that optimise communication to improve the property management business.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse real estate practice.

  1. Identify and implement client care service standards to build client loyalty.
Identify and implement client care service standards to build client loyalty.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse positive and negative feedback to continuously improve products and customer service.

Completed
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Coordinate products and agency services to maintain and improve client experience.

Completed
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Optimise business development strategies.

  1. Develop and document strategies to promote a professional and ethical agency image.
Develop and document strategies to promote a professional and ethical agency image.

Completed
Date:

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Prioritise property management business development approaches.

Completed
Date:

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Establish business development resources.

  1. Examine existing communication and promotional materials.
Examine existing communication and promotional materials.

Completed
Date:

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Develop communication and promotional materials to reflect business development priorities.

Completed
Date:

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Confirm that communication and promotional materials reflect agency professional and ethical image.

Completed
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Confirm that communication and promotional materials are appropriate.

Completed
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Initiate relationships with potential clients.

  1. Develop communication strategies to effectively liaise with profiled clients.
Develop communication strategies to effectively liaise with profiled clients.

Completed
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Discuss and negotiate individual client needs and expectations.

Completed
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Prepare listing presentation documentation.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge